Data Privacy Policy

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Privacy Policy

Privacy Statement
1. This Privacy Policy sets out how Obanato.com.au collects, shares and handles your Personal Information.
2. We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by Australian privacy legislation which includes the Australian Privacy Principles (or APP's) in the Privacy Act 1988 (Cth).
3. Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
4. Our websites may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.
Collection of Personal Information and other Information
1. We collect personal information for the primary purpose of conducting our business as an online retailer, trader and service provider including to:
  1. sell, deliver, administer, improve the products and services on our platform;
  2. personalise your experience on our platform and with our services;
  3. process payments;
  4. deal with feedback or complaints about the goods and service sold or available on our platform and provide remedies where required;
  5. communicate with you and to operate the customer service centre;
  6. undertake and administer promotions, competitions, marketing activities, direct marketing, database compilation and analytics, analysis of trends and demographics and other marketing or promotional activities;
  7. manage our stores, supply arrangements and inventory and administer our platform;
  8. recruit and assess future employees; and
  9. maintain and update our records.
2. The personal information we collect from you will include information you give us when you:
  1. register or subscribe to our platform or one of our newsletters;
  2. complete a transaction with us; and
  3. contact us.
  4. In addition, we may collect personal information you disclose to third parties who are affiliated with us or otherwise provide services to us. This includes our Related Companies, charities who receive funds from Obanato.com.au, and other third party services. These third parties will collect and store your personal information in accordance with their own privacy policies and procedures, which they will make known to you. We will take reasonable steps to ensure that the individual is made aware of the matters above.
3. The personal information that we collect may include, but is not limited to:
  1. your name;
  2. your contact details including your email, home/delivery address and billing address;
  3. your payment details
  4. other information that we collect in the course of transactions or interactions on our platform or with our Related Companies and charities.
4. We only collect sensitive information in circumstances where you consent to the collection of this information, or it is reasonably necessary for, or directly related to the purpose outlined above.
5. We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our website (including Help Centre) or in the course of a transaction.
6. Where reasonably practicable, we attempt to collect personal information directly from the individuals themselves, or from our Related Companies.
7. When we collect information, we will generally explain to the individual why we are collecting it, who we give it to and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.
8. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
9. When you visit our platform, we, and/or third parties, may place cookies, tags and pixels on your browser to enhance and manage our platform and improve our business and the services we provide to you.
10. We and/or Google may use this information to optimise and place advertisements, including advertisements of third party vendors and remarketing advertisements based on past visits to this platform, on our own and third party websites. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and Privacy Policy.
11. In addition to personal information, we may collect other information about you or the device you use to access our platforms. By using our platform and agreeing to this policy, you grant us permission to place and store pixels, tags and cookies on your browser which may be used by us to collect information about how you use our platforms and websites you visit, including the following information:
  1. your device's operating system;
  2. your browser type and capabilities;
  3. your device's Internet Protocol (IP) address and geolocation;
  4. your browsing behaviour on our platforms including but not limited to:
    1. products you have viewed, added to cart and/or purchased;
    2. your searches and search history;
    3. pages you have visited, including how you were referred to each page; and
    4. page usage statistics, including the time spent on each page;
12. In addition, third parties may place and read cookies on your browser or use web beacons or similar technologies to collect information, including, where applicable, for the Google Trusted Stores program or other third party affiliate marketing or aggregation services.
13. Cookies can be managed by accessing the individual settings in your browser.
Using and Disclosing Your Personal Information
1. We will generally use or disclose your personal information for the primary purpose for which it was collected, or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent in accordance with this Privacy Policy for the use or disclosure or it is required or authorised by law.
2. Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services, trader and service provider.
3. If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
4. We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.
5. When registering with us, you consent to us using your personal information (such as your email address or phone number, your purchase history with us, your browsing history on our platform, and information collected about you from Related Companies) for direct marketing purposes. This includes sending you deal emails or SMS notifications about our products and services, and personalising the appearance of the platform for you based on the personal information we collect about you. You may opt out of receiving these direct marketing communications at any time and you can manage your subscription preferences in your account.
6. We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, loyalty and reward program, logistics, customer service and technology support services. This may include providing your information to third parties that are located outside of Australia. Where your personal information is transferred outside Australia (including the USA, UK, Hong Kong, the Philippines, India, Indonesia, Austria and other member states of the EU). Where we do so, we ensure that these parties treat your information with strict confidentiality and have appropriate data protection arrangements.
7. You agree and acknowledge that in the event we merge, sell or otherwise change control of our company, our business or the website to a third-party, you consent, without giving of prior notice, to our disclosure of your personal information and other data that we have collected from you to a third party or parties as part of such a transaction.
Security of Your Personal Information
1. We work hard to keep your personal information safe and secure. This includes building our systems with your privacy and security in mind and implementing a range of security measures including:
  1. Maintaining an ongoing cyber security program and team.
  2. Controlling access to personal information through access and identity management systems.
  3. Implementing information security, privacy and confidentiality related policies and processes.
  4. Regularly reviewing our security program and controls to protect your personal information appropriately.
Access to Your Personal Information and Complaints Procedure
1. Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.
2. Information we hold about you can be accessed by logging into your account on the platform and checking the information in the My Account page. You should ensure the information, such as delivery address and email, is up to date and accurate. You can find more information about the information held in your account here.
3. You may make a request to receive any additional information we may hold about you, and we will provide this information to you within a reasonable time. When requesting such access please identify the precise type/s of information requested. You may make a request by contacting our Help Centre.
4. We take steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 5.3 above.
5. To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact our Help Centre. We will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
6. Please contact our team on 0416 219 621 or alternatively, via email on info@obanato.com.au if you require any assistance.

Privacy Collection Statement

The personal information that we collect from you will include information you provide us when you

Use our platform;
register or subscribe to our platform;
complete a transaction with us; and
contact us.

We may further collect personal information of individuals:

who are not customers of our business but whose personal information is given to us by those individuals via our website, including through customer service interactions, or in the course of a transaction.

All personal information will be collected by lawful and fair means and not in an unreasonably intrusive way.

We will use your personal information for the purpose of conducting our business as an online retailer, trader and service provider including personalising your experience on our platform and with our services, undertaking data analytics to enable us to better understand your requirements and preferences, and to provide offers that are of greater interest or benefit to you, undertake and administer promotions, competitions, marketing activities and direct marketing. For more information on why and how we collect your personal information, please view our Privacy Policy.

We also generally share your personal information:

with our on-boarded charities, not-for-profit organisations and social programs;
as required or authorised by law;
with third parties that provide services to us, or products or services directly or indirectly to you, as part of the use and functionality of our platform, including marketplace sellers you transact with, and third parties that provide our payment gateway, marketing, logistics and technology support services; and
otherwise in accordance with our Terms and Conditions of Use and Sale and our Privacy Policy.

This may include providing your information to third parties that are located outside of Australia, including the USA, UK, Hong Kong, the Philippines and the EU. Where we do so, we ensure that these parties treat your information with strict confidentiality and have appropriate data protection arrangements.

In cases where personal information has been disclosed to any third party, we will take appropriate steps to ensure your personal information is protected.

Obanato's Privacy Policy provides you with information about how you may:

access your personal information held by Obanato and change that information, and
complain about a breach of the Privacy Act 1988 (Cth) and how Obanato will deal with such a complaint.

Obanato 's Privacy Collection Statement and Privacy Policy may change from time to time. The latest versions will be available online at Obanato https://www. obanato.com.au/privacy

Obanato.com.au Pty Ltd (ABN 24 661 510 247)

Privacy Collection Statement last updated in Jan 2024

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